An error occurred while trying to log in with SSO

Target Audience: Iscte-IUL Community

Answer/Solution:

• • When this error message appears, it means that you have previously entered your institutional e-mail address on the ZOOM website.
    
    
  • You will need to delete this account by following these steps:

1. 1. Log in to the Zoom web portal with your institutional e-mail address (SSO).
   2. In the navigation menu, click on “Account management” and then on “Account profile”.
   3. Click on “Close my account”.
   4. Click “Yes” to confirm that you want to close your Zoom account. This will delete your Zoom account permanently.
   5. You will be redirected to the Zoom homepage and a message will appear informing you that your account has been successfully closed.

• • After this step the user can now access the colibri service: colibri.fccn.pt and perform federated authentication on the service.

Further Information: Click here