The prints come out cropped or with incorrect colors

Target Audience: Iscte Employees

Probable Cause:

This issue is most commonly caused by incorrect print settings selected on the computer before sending the job to the printer.

Answer/Solution:

Before printing, carefully verify:

• • • Print type
      Make sure you selected color or black‑and‑white printing as intended. Documents sent in black‑and‑white mode will not print in color, even on color multifunction printers.
    • Paper size
      Ensure the selected paper size (A4 or A3) matches the paper loaded in the printer. A mismatch can cause parts of the document to be cut off or printed outside the printable area.
    • Print mode
      Check whether printing is set to single‑sided or duplex (double‑sided). Certain layouts combined with duplex printing may affect margins and page layout.
    • Print preview
      Whenever possible, use the print preview option to confirm that the document is correctly positioned on the page.

Incorrect settings are one of the most common causes of cropped documents, unexpected colors, or output that does not match the original file.

If the Problem Persists:

If you are unable to fix the problem please contact IT Support and provide the following information:

• Printer name (printer on printers.iul.intra)
• Location and type of device (printer or multifunction device)
• Document name (if possible)
• Description of the error observed
• Screenshot of the error message (if available)

Further Information:

See also:

• • Printing and Scanning (overview)
  • How to install printers (Windows/macOS/Linux)
  • I can’t print
  • Printing a document in Word (Microsoft)
  • Printing a spreadsheet or workbook (Microsoft)
  • How to print PDFs correctly (Adobe)