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The job was submitted but isn’t printing. What happened?

Atualizado/Updated: 2026-05-15

PT

Target Audience: Iscte Employees

Probable Cause:

If you sent a print job but it is not printed automatically, this is due to the normal operation of Iscte’s printing system, which is based on follow-me printing.

In this system, print jobs are not printed immediately after being sent—they remain on hold until released by the user.

Answer/Solution:

To try to fix the problem, follow the steps below.

  1. Go to a printer or multifunction device
  2. Log in to the device
      • Swipe your Iscte card on the reader
      • Wait for authentication
  3. Select the job
      • On the MFP screen:
        • Check the list of pending jobs
        • Select the document(s) you want to print
  4. Confirm printing
      • After selecting:
        • Confirm printing on the control panel
        • The document will then be printed immediately
  5. If you cannot find the job on the printer
      • Verify that:
        • The submission was completed successfully
        • You selected the correct printer when sending
      • Wait a few seconds and refresh the list
      • Check to see if the job is stuck in the computer’s queue
  6. Try resending the document
  7. Try another printer/multifunction device

If the Problem Persists:

If the job does not appear or does not print,  please contact IT Support and provide the following information:

    • Printer name (iscte on printers.iul.intra)
    • Location and type of device (printer or multifunction device)
    • Description of the error observed
    • Photo of the error message displayed (if available)

f the Problem Persists:

If the job does not appear or does not print, please contact IT Support and provide the following information:

  • Printer name (printer on printers.iul.intra)
  • Location and type of device (printer or multifunction device)
  • Document name (if possible)
  • Description of the error observed
  • Photo of the error message displayed (if available)

Further Information:

See also:

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