The VPN does not work on computers with ARM processors

Target Audience: Iscte Community

Description: The installation occurs, but the connection fails.

Probable Cause:

• • Client compatibility limitations
  • Incorrect version of GlobalProtect

Answer/Solution:

• • Download and install the following file: GlobalProtectARM64-6.3.3.1-634.msi
  • Follow the specific instructions for ARM
  • Contact IT Support if it persists

Further Information:

• • Click here