What should I do if the VPN does not connect?

Target Audience: Iscte Community

Answer/Solution: 

If you have difficulties connecting to the VPN, try:

1. Confirming if you have an internet connection.
2. Checking if the credentials are correct.
3. Restarting the GlobalProtect client.
4. Updating the software to the latest version.

If the problem persists, you should contact Iscte’s IT support services.

Further Information:

• • Click here