I am not receiving the Qualtrics email. What should I check?

PT

Target Audience: Iscte‑IUL community

Answer / Solution: If you are not receiving the Qualtrics email, please check the following:

1. Spam / Junk Folder – The email may have been automatically filtered.
2. Institutional email address – Make sure it is correct and active.
3. Existing Qualtrics account – If you already have another Qualtrics account (e.g., the free version) using the same institutional email address, you may need to use different passwords.

If you still do not receive the email, please contact Qualtrics Support:
🔗 https://www.qualtrics.com/support/ → “Can’t log in or don’t have an account?”

All information about Qualtrics is available here.