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Email

Atualizado/Updated: 2025-04-11

PT

Iscte’s email service is supported by the Office 365 platform and is available to the entire academic community.

    • Email access: You can access your institutional email via Outlook Web. Use your Iscte credentials (e.g. xxnes@iscte-iul.pt) to log in.
    • Initial Configuration: The first time you log in, you will need to set the time zone (UTC) Dublin, Edinburgh, Lisbon, London and the language (Portuguese from Portugal).
    • Email clients: The service is compatible with various email clients, including Outlook for Windows, MacOS and mobile devices.

Go to your ISCTE-IUL email account page at https://mail.iscte-iul.pt.
Warning: SIIC never asks its users to send personal data, such as passwords.

 

    1. Access outlook online from the https://mail.iscte-iul.pt/.
    2. Enter the Iscte username (e.g. xxnes@iscte-iul.pt) and click “Next“.
    3. Enter your password and click “Sign in“.
    4. On first use, set the time zone by selecting “(UTC) Dublin, Edinburgh, Lisbon, London“.
    5. On first use, set the language by selecting, for example, “Portuguese (Portugal)“.

 

    1. Open the Outlook client for PC.
    2. Enter the Iscte username (e.g. xxnes@iscte-iul.pt) and click “Connect”.
    3. Enter Iscte account password and press “Sign in“.
    4. Click “Done“.
    5. Click “Done“.

 

    1. Open the Outlook client for MacOS X. In case it is a first configuration of a mail account, click “Get Started“.
    2. Go to the “Preferences” menu.
    3. Access “Accounts“.
    4. Click “Add Email Account“.
    5. Enter the user name of the Iscte account (eg., xxnes@iscte-iul.pt) and click “Continue“.
    6. Wait for the end of the mail account setup.
    7. Click “Done” to finish.

 

    1. Go to the “Apple” menu.
    2. Select “System preferences“.
    3. Select “Internet accounts“.
    4. Choose the “Exchange” account type.
    5. Fill in the “Name” and “Email Address” fields and click “Sign in“.
    6. Click “Sign in“.
    7. Enter your Iscte account password and click “Sign in“.
    8. If prompted, enter the code sent by Microsoft via SMS and click “Check“.
    9. Select the apps you want to use with this account and click “OK“.
    10. If you want to change the “Description” and “Name” of the person associated with the Exchange account, click “Details.”
    11. Change the description by writing, e.g. “ISCTE-IUL” and, to finish setting up the account, click “OK“.

 

Smartphones, Tablets e iPods

Android

        • Go to the Playstore, find and install the Outlook client.
        • After installation, sign in using Iscte account credentials: username (eg., xxnes@iscte-iul.pt) and password.

iOS

        • Access the AppStore, find and install the Outlook client.
        • After installation, sign in using Iscte account credentials: username (eg., xxnes@iscte-iul.pt) and password.

 

How to access?

    1. Sign in to Iscte’s personal mail account.
    2. In the tree folder structure, right-click on “Folders” and choose “Add shared folder.”
    3. Enter the shared account address (e.g., shared_mail@iscte-iul.pt) and click “Add“.

      The shared account will be available in the folder structure on the left side of the screen, allowing access to the entire message history of that mailbox.

How to send messages?

    1. Create a new message.
    2. In the top menu, click on the “…” option and choose “Show From“.
    3. Right-click on the personal address and choose the “Remove” option.
    4. Type the address of the shared account (e.g., shared_mail@iscte-iul.pt)

 

    • Iscte maildistribution lists are created and managed automatically by Fénix.
    • Sending messages to the most comprehensive addresses (alunos@iscte-iul.pt, docentes@iscte-iul.pt, funcionarios@iscte-iul.pt, investigadores@iscte-iul.pt and trabalhadores@iscte-iul.pt) requires authorization from the Rectory.
    • UATAS are authorized to submit to their lists of pupils, teachers and researchers.
    • All messages are subject to moderation.
    • As a rule, send permissions are assigned only to shared accounts of organic services/units.

 

    • Multi-factor authentication (2FA) – To increase security, SIIC can enable multi-factor authentication.
    • Phishing – SIIC never asks its users to send personal data, such as passwords.
    • Messages that simulate being sent by SIIC, or other entities, requesting access credentials to the email service should be classified as junk or spam and immediately deleted.

    • Find out more details about Awareness in Cybersecurity
 

This page is dedicated to all members of the Iscte community who wish to archive or create a backup copy of their institutional mailbox. This practice is useful for:

  • Ensure that you always have a copy of your important messages;
  • Avoiding accidental loss of emails;
  • Keep a personal archive before you end your relationship with Iscte and your account is deactivated.

Notice: Iscte cannot be held responsible for lost emails if they are not archived correctly.

Steps to Archive Emails

Install and set up Outlook

If you don’t already have Outlook installed, follow these steps:

 

Useful resources to:

Archive

Backup