User Support
Support will be prioritised through electronic communication channels (Whatsapp/iAjuda), allowing for faster resolution of service requests and, when necessary, the use of online tools for remote support. If needed, an in-person appointment can be scheduled.
Our support team is available via WhatsApp on weekdays from 9:00 a.m. to 5:00 p.m. You can contact us using one of the following options:
- Clicking the
WhatsApp icon located in the bottom-right corner of any page on this website; - Using this link; or
- Sending a message directly to the number +351 917 308 650
- Clicking the
iAjuda
iAjuda is Iscte’s IT support channel and is available at https://iajuda.iscte-iul.pt/.
Access is granted through authentication with Iscte account credentials, such as xxnes@iscte-iul.pt and the respective password.
Services Request
Phone
Telephone support is available on all working days via the following contacts.
General
☎️IDD: (+351) 210 464 010
☎️Extension: 291 000
Hours: 09:00 a.m. to 5:00 p.m.
Common Spaces (support for classes and events)
Mobile: (+351) 911 749 573
Hours: 08:00 a.m. to 6:30 p.m.