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Printing and Scanning

Atualizado/Updated: 2026-07-23

PT

Transition Phase

Iscte is in the process of replacing its current printing and scanning equipment with new equipment. During the transition phase, old and new equipment may coexist temporarily, which means that two print queues will be in use.

Which print queue should I use?

New Devices: Iscte on printsrv-vwx.iul.intra

Current Devices: Iscte on printers.iul.intra

Before getting started

    • Exclusive service for Iscte employees (teachers, researchers, and technical staff)
    • Must have an Iscte card
    • Connect to the VPN when off campus
    • Known issues with Windows Hello error

1️⃣Printing in Three Steps

  1. Install the printer Iscte on \\printsrv-vwx.iul.intra
  2. Send the document to print
  3. Place your Iscte card at any multifunction printer and release the print job

2️⃣Installation

Windows

Click to view the installation instructions

Instructions

  1. Connect to the print server (\\printsrv-vwx.iul.intra)
  2. Log in with:
    • Username → IUL\username
    • Password → Iscte account password
  3. Select Iscte.
  4. Set as default printer

Detailed instructions

MacOS

Click to view the installation instructions

Instructions

  1. Access the driver page via a web browser (Safari, Chrome, or Firefox).
  2. The website automatically detects your macOS.
  3. Download the driver and open the .dmg file.
  4. Authorize the installation using credentials with administrative privileges.
  5. Add the printer manually if necessary using the Advanced option.
  6. The first time you use it, the system will prompt you for your Iscte credentials.

Detailed instructions

 

Linux

Click to view the installation instructions

Instructions

  1. Install the SMB client.
  2. Configure the connection to the print server according to the instructions below.
  3. Log in with the username “Iscte” and your password.

Detailed instructions

    1. Establish a connection to the Iscte print server by running the \\printsrv-vwx.iul.intra command in the Windows search box.

      Note: Outside iscte installations, connect to the VPN before attempting to connect to the Iscte print server.

    2. Authenticate to the print server by entering and remembering Iscte credentials (username and password), as follows:

           Username: Type “IUL\username” (e.g., IUL\xxnes)
           Password: Write the password for the iscte account

    3. Click on Iscte to install the driver, and wait for the installation to finish.
    4. Open the Printers and Scanners menu using, for example, the Windows search box.
    5. Select the Iscte printer in printsrv-vwx.iul.intra and click Set as Default Printer.
    • Please note: If you have configured PIN, face recognition or fingerprint authentication (Windows Hello) and cannot print, please follow the steps on this page to resolve the issue: Printing error – Windows Hello.
    1. Access Ricoh Global support through a browser (e.g. Safari, Chrome, or Firefox).
      Note: The website automatically detects the operating system version on your device. If it does not, select Change and choose the appropriate version.
    2. Download the selected driver.
    3. Install from the downloaded driver by opening its DMG file.
    4. Authorize the installation of the driver using the credentials of the local MAC user, with administration privileges.
    5. Access System Preferences.
    6. Select Print and Scan from the sidebar.
    7. Press the Add Printer, Scanner, or Fax… button to add a printer.
    8. Modify the toolbar by right-clicking and choosing Customize toolbar… .
    9. Select the Advanced icon and drag to the toolbar. Finish by pressing OK.
    10. If the Advanced option is already on the toolbar, just click the button.
    11. Set up the printer “Iscte-PS” by filling in the fields as illustrated below.

           Type: Choose the option “Windows printer via spoolss“
           Device: Choose the option “Other device”
           URL: Write smb://printsvr-vwx.iul.intra/Iscte-PS
           Name: Write Iscte-MAC
           Use: Choose RICOH IM C3000 PS

    12. Click Add.
    13. Select the Two-sided print unit option and press OK.
      Note: The first time you use the print service, you will be prompted to enter your print server credentials. If you reinstall the printer, you must remove your Iscte credentials from the Keychain.
    14. Authenticate by entering the Iscte credentials (username and password) as below:

           Username: Type IUL\username (e.g. IUL\xxnes)
           Password: (Type your Iscte account password)

    1. Search for Terminal in the Linux search window.



    2. Install the “SMB” client, as illustrated in the next two figures.





    3. Search for “printers” in the Linux search window.



    4. Click “Add a Printer” and then “Add“.





    5. Under “New printer“, set as below and click “Next“.

        Select device: Choose “Windows Printer via SAMBA“
           SMB printers: Type “printsrv-vwx.iul.intra/Iscte-PS“
           Authentication: Choose “Set authentication details now”
           Password: Write the password of the Iscte account
           Username: Write “IUL\username” (ex: IUL\xxnes)

    6. Under “Select the driver,” choose “Select the printer from the database.” Under “Brands“, choose the “Ricoh” tag and click “Next“.

    7. Under “Models“, select “IM C3000“; “Drivers“, choose “Ricoh IM C3000 PS (en) (recommended)” and click “Next“..

    8. Under “Installable Options“, configure as below and click “Next“.


           Option Tray: Choose “Not installed“
           Large capacity tray: Choose “Not installed“
           Internal Tray 2: Choose “Not installed“
           Internal Shift Tray: Choose “Not installed“
           External Tray: Choose “Not installed“
           Finisher: Choose “Finisher SR3250“
           Folding Unit: Choose “Not installed“
           PostScript: Choose “Post Script Emulation

    9. Under “Describe the printer“, name “Iscte-PS“, the description “Ricoh IM C3000“, the location “Self-service” and click “Apply“.

    10. The “Iscte-PS” printer is ready to print.

  2.  

3️⃣Use

How to Print?

Click to view the installation instructions

Instructions

  1. Select the document → Print.
  2. Choose the Iscte printer on printsvr-vwx.iul.intra.
  3. Go to any self-service point.
  4. Authenticate with the Iscte card.
  5. Release the job on the multifunction printer.

Detailed instructions

How to Scan?

Click to view the installation instructions

Instructions

  1. Authenticate with the card on the multifunction device.
  2. Select Scan-to-Me (to scan documents with few pages) or Scan-to-Email (to scan documents with many pages).
  3. Place the document in the feeder or on the glass.
  4. Confirm the sending (the email appears pre-filled with the user’s email).
  5. Click em Start.

Detailed instructions

How to Photocopy?

Click to view the installation instructions

Instructions

  1. Swipe the Iscte ID Card on the multifunction device.
  2. Select Copy.
  3. Adjust color, size, and options (staples, simplex/duplex).
  4. Tap Start.

Detailed instructions

    1. Tap the tatil screen to activate the equipment (printer or multifunction) and select the “Follow-You Printing” option.

      Follow-You Printing

    2. Bring the Iscte card closer to the card reader.



    3. Select the documents you want to print and tap “Imprimir” (Print).



    4. Log out using the Iscte card or by tapping “End Session“.

    1. Tap the touch screen to enable multifunction and select one of the following options (“Scan-to-Me” (for scanning documents with few pages) or “Scan-to-email” (to scan documents that exceed the maximum size allowed by email).

      scan-to-me

      or

    2. Bring the Iscte card closer to the card reader.



    3. Place the original document feeder, taking into account the orientation.



    4. Check/change the recipient’s address (pre-populated with the authenticated user’s email).

      Scan-to-Me – Add CC/



      Digitalizar-para email –Change recipient and add CC/



    5. Tap “Digitalizar“ (Scan).



    6. Log out using the Iscte card or by tapping “EncerrSessão“ (End Session).

    1. Tap the touch screen to activate the multifunction and select the “Enable Copier” option.



    2. Bring the Iscte card closer to the card reader.



    3. Place the original document feeder, taking into account the orientation.



    4. Tap “Iniciar“ (Start). 

    5. Log out using the Iscte card or by tapping “EncerrSessão“ (End Session).

4️⃣Self-service points location

    • Floor 2
      • 2SE
      • 2SW
    • Floor 0
    • Floor 1
    • Floor 2
    • Floor 3
    • BNU Building Reception

5️⃣User Support

Need help? In this section, you'll find support resources, documentation, troubleshooting guides, and contact channels available to assist you in using Iscte's digital services.

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