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Troubleshooting Guides

PT

To make it easier to find information, the Troubleshooting Guides are organized into categories and subcategories.

Select the relevant area and then choose the corresponding subcategory. There you will find a set of answers to the most common questions, presented in an accordion format.

  Have a question or need more information?

   Check out the Frequently Asked Questions to find answers to the most common questions.

    • 📱 Applications
    • 💻Software
    • 📚 Moodle – Iscte-IUL e-Learning platform.
    • 💻Online-Learning – Iscte-IUL online learning platform.
    • 🤝Collaboration and Knowledge
    • Teams – Communication and collaboration platform.
    • Educast – Video management service.
    • Filesender – Sending and temporary storage of large files.
    • NAU – Online education and training platform for large audiences.
    • Online Learning – Video lesson platform promoted by LLCT-Iscte.
    • Videocast – Service of video transmission, audio and slides in real time.
    • Colibri/Zoom – Videoconference Service.
    • 🖥️Computers
    • 💻Dell Laptops
    • 🔐Cibersecurity
    • Software
    • 🔐 Cibersecurity

Support Channels

If you did not find the answer in the FAQs or in the step-by-step guides to diagnose and resolve issues, you can contact IT support.

  •  WhatsApp — Quick support
  • 🛠️ iAjuda — Requests and tracking
  • ☎️ Phone — Direct assistance